Eat Mor Chikin

If you simply hand things to somebody you destroy his pride, and when you do that you destroy him. Let him take charity and he comes to expect charity." —Martha Berry (Berry College)

I trust my management team to run the company from the inside. Trusting them doesn't mean I never question a decision. It's good for them to realize the decision can be challenged, and that I want them to be thoughtful in their conclusions and sure of their convictions. I hear stories about entrepreneurs who control too much and are too arbitrary with the people who work with them. Business owners can be so intimidating that people are afraid to tell the the real truth. It's difficult to disagree with a tyrant; the consequences can be severe—and lasting.

My policy has always been to select trustworthy people—then trust them!

Loyalty remains one of the greatest engines of business success.

People want to work with a person, not for a company.

...you grow through the talent of others—people I have attracted through the years who make my job look easy. I divided the tasks among other people more skilled in their areas that I am, and I trust them to do the job well.

It was terribly unrewarding for me just to ring the cash register... and collect money.

We earned our reputation and good name relying on Proverbs 22:1, "A good name is better to be chosen than great riches, and loving favor rather than silver and gold

It's always easier to keep a customer that to replace one