The areas where clarity is most crucial are labeling and instructions—the elements that guide users through the functions of a page. Navigation is not a place for unclear language—link labels must be self explanatory to guide users to their destination… In general, all instructions should use clear and concise language.
ritz replies...
Itâ??s worth taking the extra time on this at all possible stages. Surprises and unexpected outcomes chip away at everyoneâ??s trust and personal connection with the situation, even if they donâ??t realize it.